Return & Refund Policy

At Nuvora, we want customers to feel confident when placing an order. Returns, cancellations and refunds are handled in accordance with this policy and applicable Israeli consumer protection law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it before fulfillment.

If the order has already been shipped, the cancellation and return process described below may apply.

Right to Cancel

For purchases made online, customers may have the right to cancel the transaction in accordance with applicable Israeli consumer protection law.

For goods purchased through a distance-sale transaction, the statutory cancellation period is generally up to 14 days from the date the product is received or the required disclosure document is received, whichever is later, subject to applicable legal exceptions.

Additional cancellation rights may apply to certain consumers where required by law.

Returns

Before returning any product, please contact Nuvora and provide:

• Your order number

• The reason for the return

• Details of the product you wish to return

• Photos or other relevant information if the product is damaged, defective or incorrect

Please do not send a return without first receiving return instructions from Nuvora.

The applicable return address and instructions will be provided when the return request is approved.

Cancellation Fees

Where permitted by law, cancellation of an order for reasons other than a defect, non-conformity or failure to deliver on time may be subject to a cancellation fee of up to 5% of the transaction value or ₪100, whichever is lower.

Any cancellation fee will only be charged where permitted by applicable law.

Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, materially different from what was ordered, or if the order was not supplied within the agreed delivery period, please contact us as soon as possible.

Where required by law, no cancellation fee will be charged in these circumstances.

We may ask you to provide photographs or other reasonable evidence so that we can investigate and resolve the issue.

Depending on the circumstances and applicable law, the solution may include a replacement, refund, cancellation or another appropriate remedy.

Return Shipping Costs

For a standard return that is not due to a defect, non-conformity or failure by Nuvora, the customer may be responsible for returning the product, subject to applicable law.

Where the cancellation is due to a defect, non-conformity or failure to deliver as agreed, return arrangements will be handled in accordance with applicable consumer protection law.

Refunds

Once a valid cancellation or refund request has been approved, the refund will be processed using the original payment method wherever possible.

Refunds will be issued within the period required by applicable law. Your bank, credit card company or payment provider may require additional processing time before the funds appear in your account.

Shipping charges, cancellation fees and other amounts will only be deducted where permitted by law.

Products That Cannot Be Returned

Certain products or circumstances may be excluded from cancellation or return rights where applicable law permits such exclusions.

Nothing in this policy limits any mandatory rights provided to consumers under applicable law.

Contact Us

To request a cancellation, return or refund, please contact Nuvora using the contact details provided on our website.

Please include your order number so we can assist you as quickly as possible.