Shipping Policy

Thank you for shopping with Nuvora. We aim to make the delivery process clear and straightforward.

Shipping Cost

We currently offer FREE standard shipping within Israel.

There is no minimum order value required for free standard shipping unless otherwise stated during a promotion or at checkout.

Processing & Delivery Times

Orders are typically processed before being handed over to the shipping carrier.

Our estimated total delivery time is approximately 10–26 business days from the date the order is placed.

Please note that delivery times are estimates and may occasionally be affected by holidays, high order volumes, carrier delays, weather conditions, or other circumstances outside our control.

If a different delivery estimate is displayed during checkout, the estimate shown at checkout should be considered the most current estimate for that order.

Order Tracking

Tracking information will be provided when tracking is available for the selected shipping method.

Once tracking information becomes available, customers may receive an email with their tracking details.

Please allow some time for tracking information to update after the order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible. We will try to make the correction before the order is shipped, but changes cannot always be made after fulfillment has begun.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive in different packages or on different dates.

There is no additional shipping charge to the customer when an order is split into multiple shipments unless clearly stated before purchase.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact Nuvora so we can investigate the shipment.

Where applicable, delays, non-delivery, refunds, cancellations, and other remedies will be handled in accordance with applicable consumer protection law.

Damaged Packages or Products

If an order arrives damaged or there is an issue with the product received, please contact us as soon as possible and include your order number and, where possible, photographs of the issue.

We will review the case and assist with an appropriate solution in accordance with our Return & Refund Policy and applicable law.

Contact Us

For questions regarding shipping or an existing order, please contact us using the contact details provided on our website.